UIC Managed Content
A Laserfiche Case Study
The University of Illinois at Chicago College of Education educates up to 500 future teachers, principals, researchers, activists, and policymakers every semester. As the Coordinator of Data Management and Records at UIC’s College of Education, Mike Herkes manages the College’s student data for recruitment, admissions, and academics.
Until recently, that meant storing lots and lots of paper records and managing manual processes for recording, tracking, and delivering updates about class schedules, grades, and other important admissions-related issues.
The Challenge
With just two undergraduate advisors, helping hundreds of students manage class schedules can be challenging. “We don’t want those advisors to have to spend two weeks filing and emailing decisions to students,” says Herkes. “Our people were spending too much time moving paper around, time that could be better used helping students. Plus, we had to devote a lot of our real estate to simply store all of these records.”
The Solution
Advisors must help students add or drop classes and move towards graduation. With a new Laserfiche system, the advisors could access, review, and process requests electronically. “Now, a decision is filed and automatically sent to student, all electronically,” says Herkes. “We have a small staff in the admissions office, and the Laserfiche system has freed up resources and made it possible for them to focus on the students.”
The Outcome
With just two undergraduate advisors, helping hundreds of students manage class schedules can be challenging. “We don’t want those advisors to have to spend two weeks filing and emailing decisions to students,” says Herkes. “Our people were spending too much time moving paper around, time that could be better used helping students. Plus, we had to devote a lot of our real estate to simply store all of these records.”
“We needed to move from paper files to electronic records, and Laserfiche was powerful and flexible enough to do all of the things we needed so our staff could get their jobs done.”
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